» Crackly telephone line, can't. Our bt phone line is also very crackly and when very. After trying 4 different handsets and testing the line with Sky. My phone line suffers. Hissing and crackling on BT line. I had this problem and it was solved by a call to Sky TV's customer support. My line would be hissing. Earth And Sky Crackle LampSo about a week ago our Internet went extremely slow once again but only this time our house phone makes crackly noises every time you wanna use the phone. So we have to turn off the Internet every time we wanna use the phone to stop the crackly noises. Can someone explain why is this happening? So about a week ago our Internet went extremely slow once again but only this time our house phone makes crackly noises every time you wanna use the phone. So we have to turn off the Internet every time we wanna use the phone to stop the crackly noises. ![]() Can someone explain why is this happening? I don't understand Internet wiring, sockets and what not. So can someone explain in basic detail what I gotta do to fix it. Or do I need a new router? Well if only started happening recently then something has changed. Noise on the telephone line will cause your broadband to be slower because the signal to noise ratio (SNR) will have decreased and the exchange apparatus that handles broadband will automatically detect that and adjust the speed downwards to reduce errors. It is worth changing your micro filters to see if those are the problem as their main function is to stop the `phone and broadband interfering with each other, and you do say that the noise goes away when you have the internet turned off. It could be a fault on the `phone line that is causing the noise so ring up your ISP, they should be able to test it remotely, and if it turns out to be faulty it is their responsibility to repair it.
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December 2018
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